General questions
Ideas, feedback and anything else about the site. We usually reply within two working days.
Send a note down the pier
Contact Lelize Bass Pier
Pick the inbox that fits your question and write to us from your own email app. There is no form on this site, and we never ask for personal documents.
Player support
The wheel, defenders, controls, display problems or scores that look wrong. Replies within one to two working days.
Privacy
Browser storage questions and requests about personal data. We answer within five working days.
Legal
The terms, intellectual property or formal notices. Replies within five working days.
Accessibility and feedback
Something hard to read, reach or use? Tell us and we will look at it within three working days.
Operator
Lelize Bass Pier is developed and operated by GAMPROTECT LTD.
GAMPROTECT LTD
Support hours
Monday to Friday, 08:00–18:00 UTC. We answer players worldwide in English; messages sent at weekends are handled on the next working day.
What to include
- Your browser and its version
- Your device and operating system
- The site language you were using
- The wave you were on and what happened
- A screenshot, if you can add one
Never send us
- Passwords or login codes
- Bank card or payment details
- Passport, ID or other identity documents
Quick answers
Can I win anything here?
No. Shells, points and charms have no value and cannot be exchanged for money or prizes.
Why did the wheel not appear?
It spins once per browser session. Close every tab of the site or open a new private window to see it again.
My best score disappeared.
It lives only in your browser's storage. Clearing site data or switching browsers resets it.
Is there a phone line?
No, we work by email only so every request has a written record.
Please never send passwords, payment details or identity documents by email. How we handle what you send us is described in the Privacy Policy.